Frequently Asked Questions
My Account
Do I need to set up an account?
You do not need an account to shop at Cavaraty . However, you will be able to enjoy benefits if you register with us, such as:
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Tracking your orders and reviewing past purchase
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Saving your address for a faster shopping experience when you visit us next time
Rewards points that you earn each time to make a complete order; and you will be able to use your points in your next purchase for discounts (10 points = KD 1)
Will my personal information be confidential?
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Information you provide to us via our website is stored on secure server. Any payment transactions carried out through our website will be encrypted. However please do note that it is your responsibility to keep any website password or login codes issued to pr chosen by you, confidential. We do share information with carefully selected third parties but we take care in doing so. For full details on how we handle data, please read our privacy policy
How do I search for a specific item?
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Using the search bar at the top of the page, you will be able to search by brand, product name, description. If you are unable to locate the item you are looking for, do not hesitate to contact our customer care team to help you out during our working hours from 10 AM to 10 PM (every day except Friday) through:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
How will I know if an item is out of stock?
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An 'Out of Stock' label will be shown in the item's page. In rare cases, a product may be available when you place an order but sold out by the time we process the order. If this happens, we will notify you
Are Gift Cards available?
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Currently we do not offer gift cards. However, we are developing this service so check in regularly for further updates or with our customer care team.
How do I contact Customer Service?
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You can contact our customer care team to help you out during our working hours from 10 AM to 10 PM (every day except Friday) through:
o Call Center +965 1882882
o WhatsApp +965 1822822 / +965 55555301 / +965 60003469
o Email [email protected]
What should I do if I am having trouble logging in to my CAVARATY account?
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- If you are a registered user and forgot your password, click on 'forgot password' and you will receive an email with instructions on how to reset it. For any other technical difficulties
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- For any other technical difficulties, you can contact our customer care team to help you out during our working hours from 10 AM to 10 PM (every day except Friday) through:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
Where does Cavaraty ship to?
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Cavaraty ships to Kuwait, Saudi Arabia, UAE, Qatar, Bahrain, and Oman
My Order
How do I make a purchase?
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-Cavaraty Website:
Shopping at Cavaraty is very easy!
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Browse the website by categories (i.e brands, devices, covers...etc)
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Click on the desired item then click 'Add to cart'. Your chosen item will appear in you shopping bad at the top of the page
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Continue shopping by clicking the 'Continue Shopping' icon
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When you are ready to place your order, revisit your shopping cart and select proceed to check out
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Follow the steps to complete the checkout process
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Cavaraty Website:
o
After downloading cavaraty application into your smart device you may submit your order easily
For further help or technical issues, please contact our customer care team to help you out during our working hours from 10 AM to 10 PM:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
How do I select the currency?
· The currency is default to the currency of the region you are shopping in ; however you can change it at the top of the homepage.
What payment methods does CAVARATY accept?
· We accept KNET, Visa, MasterCard, American Express . Cash on delivery payment on orders is available occassionaly
Where does Cavaraty ship to?
-
Cavaraty ships to Kuwait, Saudi Arabia, UAE, Qatar, Bahrain, and Oman
How will I know if CAVARATY has received my order?
· After placing your order, you will receive an email and an SMS to inform you that your order has been received. In the event of a problem or you havn’t received a confirmation email or SMS; please contact us instantly. For all cash on delivery orders, a confirmation call will be made to confirm your address and telephone number. Your items will then be dispatched.
When will my order be delivered?
· Local (Kuwait) Delivery usually takes 1 to 4 business days after order confirmation
· Paid orders will be processed directly without confirming; unless it has a missing information
· For all cash on delivery orders, a confirmation call will be made to confirm your address and telephone number.
· International Delivery usually takes 3 to 6 business days
I have not received my order?
· C ontact our customer care team to help you out during our working hours from 10 AM to 10 PM:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
· All our orders are delivered within the specified period of time that you received in the confirmation email and SMS , depending on the time of order, your delivery location , and the items you have selected.
How do I change my delivery address or scheduled delivery date?
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Our customer care team will be happy to assist with changing your preferred delivery date and address. Contact them from
10 AM to 10 PM on:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
-
If
your order has been
out for delivery
, we won’t be able to change your address.
Can I change or amend the items in my order once it has been placed?
-
It is possible to do so as long as the order
hasn’t gone through the preparing process
How can I track my order?
· Once you login to your account, you will be able to track your order OR our customer care team could help you out regarding this matter during our working hours from 10 AM to 10 PM:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
What is the exchange and return policy?
· We offer a 14 day s exchange and return policy at any of our Cavaraty Stores (The Avenues Mall, Symphony mall, AlKout New Mall) . Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with the original invoice .
· We will not exchange or return any product the passes its warranty time.
· We will not exchange or return any product in the same day if its factory defected.
· Misused or broken items are not covered by warranty.
· Product color changes are not covered by the warranty.
· No return or exchange is accepted for the product sold at the SALE or during promotion.
· Original invoice has to be available in order for for us to accept an exchange or a return.
Does CAVARATY offer repairs service?
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We do not currently offer a repairs service.
How much is the cost for shipping?
· Kuwait Delivery KD 2
· GCC Delivery KD 2
· International Delivery KD 8
Shipping cost may vary
Is my package insured and will I need to sign for it on arrival?
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Yes, your package is insured right up to its reception. A signature will be required on arrival however someone can sign on your behalf if you are unavailable
; if you weren’t reachable; the order will be returned back to our warehouse and a redelivery will be scheduled which might cause a delay
What should I do if my item is faulty or damaged?
-
We
provide the
highest quality
items at Cavaraty
. So, if your product is damaged or has a fault
, please check the below points:
-
If the product is under a valid warranty, bring the product to any retail store with the original invoice;
we will test it and that would take around 2 to 4 business days to get a result of the testing.
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If the product was factory defected we will replace it for you or exchange it with other product with same value of the product you paid for.
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Contact the customer care team to let them know about it to assure better service for the future
. Please
contact the customer care team from
10 AM to 10 PM:
o Call Center +965 1882882
o WhatsApp +965 1882882 / +965 55555301 / +965 60003469
o Email [email protected]
Stores
Where are your stores locations?
· Cavaraty Store is located in Kuwait, Qatar, UAE, KSA, and Bahrain
Kuwait Store Locations:
· The Avenues Mall – Phase 4 – Electra – near Gate 26
· Symphony Mall, Salmiya – 1 st Floor
· AlKout Mall – M2 Floor
· Dalal Complex - Salmiya – Ground Floor
Working Hours:
· 10 PM to 10 PM
Public Holidays:
· Check our Social Media Channels
Qatar Store Locations:
· Towwar Mall
UAE Store Location:
· Shariqa – Maliha Road
KSA Store Locations:
· Uthman Bin Affan Street, Exit 7 - Riyadh
· Riyadh Park - Riyadh
· Wajhat AlRiyadh – Riyadh
Working Hours:
· Stores close during prayer times
Bahrain Store Location:
· The Avenues Mall
How can I place a wholesale order?
· You may place your order for wholesale by sending a request to our wholesale department by contacting [email protected]
· Make sure to send all information about the reason for your purchase.
· If you are buying for reselling in your store, send us information about your store and the brands you are interested in.
· We do not sell wholesale to offline stores (i.e Instagram accounts)